Fuel Warns Customers of Utility Scams
National Fuel Gas Distribution Corporation ("National Fuel" or the
"Utility") cautions customers to be aware of scammers acting as
Utility representatives, threatening service shutoff and demanding immediate
payment. Utility customers should not respond to these calls and should contact
National Fuel immediately to verify the status of their account.
should look for the following warning sign: These callers will not accept
payment by credit card or check - as National Fuel does. Instead, the scammer
wants the customer to pay by prepaid debit card. The scammer instructs the
customer to obtain one and call him or her back. Prepaid debit cards are like
cash. Once the money is transferred, a customer will be unable to redeem it.
use a variety of ways to prey on Utility customers. They may claim the gas
meter is not working properly and must be immediately replaced at the
customer's expense or the gas service will be shut off. Other scammers use
email to reach customers. Customer should be aware of emails disguised as
overdue notices from the Utility. Clicking on a link or attachment may load
malware on your computer.
National Fuel does sometimes contact their customers by phone, it can be
difficult to tell a scammer from a real customer service agent. Here are some
debit cards are a red flag. If a caller specifically asks for payment by
prepaid debit card or wire transfer, this is a warning sign. National Fuel will
accept a check or credit card.
that gas meters are the property of National Fuel and would be the
responsibility of the Utility to replace or repair.
allow anyone into your home to check natural gas lines, meters or appliances
without asking to see proper identification verifying that the person is a
National Fuel Gas Distribution Corporation is
the Utility segment of National Fuel Gas Company, a diversified energy company
that is engaged in a number of natural gas-related activities. The Utility
provides natural gas service to approximately 730,000 customers in Western New
York and northwestern Pennsylvania. To learn more about natural gas safety,